At Twin Anchors our mission is providing a unique vacation, connecting people to the outdoors and to each other. During these rapidly evolving times, connecting people to each other takes on a new meaning. It revolves around the responsibility we have for the health of our guests and our employees.
We are diligently monitoring the Covid-19 situation and are actively working to help our business take precautions, find resources, and continue to provide an outdoor holiday experience for our guests due to vacation with us in the next couple of months. We are following the recommendations by the World Health Organization, Provincial, and Local Health Agencies, and have put them into practice.
Twin Anchors has responded by introducing preventative measures. We have achieved this through a combination of health measures, such as infection prevention for travelers, awareness prevention and risk communication for our employees.
All clean and sanitize every surface of our boats, and completing mechanical maintenance of our houseboat fleet. Our reservation office is open and we are taking reservations.
We will be dealing with reservations on a time by time basis, meaning looking at what protocols are needed for safety and health needs in those time frames. We will be providing further information and updates as we get closer to the actual sailing of your houseboat vacation.
We would also like to thank all the first responders, nurses, doctors, and everyone who is helping to save and protect our communities.
COVID-19 CANCELLATION & REFUND POLICY
Guests who choose to book a vacation trip during a known pandemic, will not be refunded unless the reservation holder has a positive COVID-19 Test with in 14 days of their vacation and have purchased the Medical Cancellation Policy.
Reservations for Houseboat Vacations made after March 19, 2020 will not be considered extenuating circumstances related to COVID-19, except where the reservation holder is currently sick with COVID-19 at time of sail. Confirmation of COVID-19 diagnosis required.
Extenuating circumstances are intended to protect guests from unforeseen challenges that arise after booking. After the Declaration of COVID-19 as a global pandemic by the World Health Organization, it is no longer an extenuating circumstance because COVID-19, and its consequences, are no longer unforeseen or unexpected.
Twin Anchors Houseboats will not refund charters due to: transportation disruptions and cancellations; travel advisories and restrictions; health advisories and quarantines; changes to applicable laws; and other government mandates (foreign or domestic) – such as evacuation orders, border closures, prohibitions on short-term rentals, and shelter in place requirements.
Please review our cancellation policy in full. If you would like to inquire about our medical cancellation policy, please call the office 1-800-663-4026