POLICIES

INSURANCE BUY-DOWN

Payment of $28/day will reduce the amount of damage deposit required. If the payment is not made, we require the applicable damage deposit (indicated in below chart) to be placed on one of the captain’s credit cards.

SECURITY DEPOSIT

See above chart for applicable security deposit. This deposit will be applied to any outstanding charges including lost or damaged items, late returns, excessively unclean boats, or damage resulting from negligent operation or activity on the houseboat. The security deposit must be placed on one of the captain’s credit cards.

ADDITIONAL EXPENSES

Fuel and septic pump-out, along with Provincial Marine Park fee levy are additional expenses. Park fee levy will be added at time of booking. Park fee levies are dependent on size of houseboat and range from $75-200 plus tax. Fuel and septic pump-out are paid at the end of the charter.

CHANGES

We are happy to accommodate changes to your reservation, such as making a change to your sailing dates or your boat style, depending on availability. The first change is free, but we may charge an additional $25 for any further changes applied to the booking. A $100 fee will be charged if you make changes to your reservation 1–6 days after booking.

CANCELLATION & REFUND POLICY

Your deposit of $500 (or $1500 for CC5, CC6 or L94) will be retained by Twin Anchors if you cancel your reservation 6 days after booking or 119 days before departure. 

Full charter fee (PAYMENT OPTIONS A & B) will be retained by Twin Anchors if you cancel your reservation less than 120 days prior to departure.

Twin Anchors Houseboats will not refund charters due to: transportation disruptions and cancellations; travel advisories and restrictions; health advisories and quarantines; changes to applicable laws; and other government mandates (foreign or domestic) – such as evacuation orders, border closures, prohibitions on short-term rentals, and shelter in place requirements.

*We offer a medical cancellation policy (additional cost) which will ensure you get a full refund in case of accident, and/or medical reasons. For further details please call our office at 1-800-663-4026.

MEDICAL CANCELLATION POLICY

Our medical cancellation policy (which comes at additional cost) will ensure you get a full refund in case of accident, and/or medical reasons. Funds returned are limited to the base charter fee plus applicable taxes and will only be refunded if the following conditions have been met:

• A) Proof of medical condition or emergency for the reservation holder and/or an immediate family member (child, sibling, parent, and/or spouse) is provided in the form of a Doctor’s note.
• B) All payments have cleared the accounts and proof of payment has been submitted.
• C) The original Medical Cancellation document is signed and returned back to Twin Anchors Houseboats.

This coverage will include all days up to the departure date of the reservation and does not include cancellation for any reason, after the trip has commenced. This policy will cover the medical concerns related to the reservation holder only and does not cover any cancellations due to others that may or may not plan on going out on the houseboat trip. The cost of this policy is 5% of your base charter rate and must be purchased and paid in full with your initial deposit or if full payment is made at least 120 days prior to charter date.

Twin Anchors and/or Shuswap Lakes Vacations has the right to waive this policy and return all funds if circumstances dictate. If you would like to inquire more about our medical cancellation policy, please call the office 1-800-663-4026.

COVID-19 POLICY

Reservations for Houseboat Vacations made after March 19, 2020 will not be considered extenuating circumstances related to COVID-19, except where the reservation holder is currently sick with COVID-19 at time of sail. Confirmation of COVID-19 diagnosis is required.

Extenuating circumstances are intended to protect guests from unforeseen challenges that arise after booking. After the Declaration of COVID-19 as a global pandemic by the World Health Organization, it is no longer an extenuating circumstance because COVID-19, and its consequences, are no longer unforeseen or unexpected.

AGE RESTRICTIONS

The reservation holder and the two captains must be at least 19 years of age with valid drivers’ licences.

PETS

Pets are welcome onboard with an additional fee of $60. Pet fees are paid at check-out. 

COMPLIMENTARY SERVICES

Included in the charter fee are:

• Propane
• Porter service
• Boat launch

CONTACT

Twin Anchors Houseboats is located at…

Old Town Bay Marina
200 Old Town Road West, Sicamous, BC
PO Box 318, Sicamous, BC, V0E 2V0
Tel: 1-800-663-4026
Fax: (250) 836-4824
Email:[email protected]