HOUSEBOATING FAQs

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HOUSEBOATING FAQs2019-05-04T14:35:48+00:00

HOUSEBOATING FAQs

What is your cancellation and refund policy for COVID-19?2020-11-30T21:06:38+00:00

Guests who choose to book a vacation trip during a known pandemic, will not be refunded unless the reservation holder has a positive COVID-19 Test with in 14 days of their vacation and have purchased the Medical Cancellation Policy.

How long does it take to check-in?2019-05-04T14:33:25+00:00

The whole check-in process can take up to 4-5 hours. This includes office paperwork, then once the boat is ready and assigned to you, Orientation and loading your belongings.

Do the houseboats come with bedding?2019-05-04T14:32:46+00:00

No, please bring your bedding and towels from home.

Can I bring my own stereo and speaker system?2019-05-04T14:32:03+00:00

No, each boat has a stereo system on board. Please bring an aux cord with you to connect any iPods or phones to the stereo.

Are there fees to stay in Marine Parks?2020-01-21T20:48:02+00:00

The provincial government does charge for park usage.  The following fees are applied per houseboat model:

  • Cruiser: $75
  • CC1, CC2, CC4:  $150
  • CC3, CC5, CC6: $200
  • Genesis 60 & Genesis 75: $200
Do cell phones work on the lake?2019-05-04T14:30:26+00:00

Some work quite well, others not very well at all or only at specific locations. You should still give family and friends our office number (250) 836-2450), as this will be your best way of ensuring their messages reach you. If necessary we will advise you where the nearest telephone is to you so you can speak to the caller in person.

Can people contact us on the houseboat?2019-05-04T14:29:50+00:00

Yes, just make sure your family has our office phone number (250) 836-2450, and we will relay any messages to you via your V.H.F. radio. However, you must be monitoring your radio to receive the message. We require all guests fill out a Boat Manifest prior to leaving dock. This manifest ensures that we know which boat every guest is on in the event of a family emergency.

What happens in a medical emergency?2019-08-21T15:58:24+00:00

In the event of a medical emergency, call 911.  There is a rescue boat on the lake, they will come get you.  If you can’t reach 911 by your cell, call us via radio. Cell phones do not work on all areas of the lake.

Can friends join us during our trip?2019-08-21T15:59:17+00:00

Friends can join you in the middle of your trip.  You will need to call a water taxi.  We suggest using Sea Dog Boat Rentals as they leave from our dock.  Their number is 250-836-4567.  Or the houseboat can return to Old Town Marina to pick up guests.

Where do we stay at night?2019-05-04T14:27:30+00:00

Before dark you must “beach” your houseboat – houseboats cannot be safely secured in the middle of the lake as it is too deep – and we don’t provide anchors! You will be instructed on how to do this during your Captain’s Orientation. There are over 30 marine parks to choose from on the Shuswap Lake system.

How fast do houseboats travel?2019-05-04T14:26:37+00:00

Your houseboat will travel up to 6 knots or 7 miles an hour. We do recommend a specific travel speed to allow you to achieve the best fuel consumption. For example the average cruising time from Sicamous to Cinnemousun Narrows is 3 hours.

Are there age restrictions?2019-05-04T14:25:57+00:00

The ‘Captain’ of the houseboat must hold a valid driver’s licence and be at least 19 years old.

Can we bring pets with us?2019-08-21T15:59:56+00:00

We are dog and cat friendly.  There is a fee of $50 for a small pet and $75 for a large pet.  Both are subject to tax.  These fees are a 1 time fee for the duration of your trip.

What is the return time?2019-05-04T14:25:02+00:00

Return times are on an assigned basis between 8AM and 10AM on your final day.

What is the Captain’s Orientation?2019-05-04T14:24:25+00:00

The Captain’s Orientation covers all the operating systems of the houseboat. We also include a video onboard that you may review at any time, along with an Operating Manual specific to the boat you have chartered.

Who can drive the houseboat?2019-05-04T14:23:18+00:00

Anyone over the age of 19 can drive the houseboat provided that they have completed the Captain’s Orientation and hold a valid driver’s license.

What are my payment options?2019-05-04T14:22:13+00:00

OPTION A: Pay the balance (less deposit) 120 days prior to departure.

OPTION B: Pay the balance (less deposit) in 4 equal monthly installments starting 120 days prior to departure. (120 days / 90 days / 60 days / 30 days) for an additional 5% administration fee.

We accept VISA, MASTERCARD, AMERICAN EXPRESS, INTERAC or CASH! For more detailed information, please view our Policies page.

What are the extra costs?2020-02-19T22:29:08+00:00

Your costs are minimal. You pay for the gas you use during your vacation, marine park fees, septic pump out and daily insurance during your trip. Your gas costs will vary depending on upon how far you travel, generator usage, as well as use of the remote fueling station. Septic pump-out fee is $30. Marine park fees are charged per boat type.
Damage Deposit: Payment of $28/day will reduce the amount of security deposit required. If the payment is not made, we require the applicable damage deposit to be placed on a credit card as indicated:

Security Deposit w/buydown w/o buydown
Cruiser $2,500 $5,000
CC 1/2 $2,500 $5,000
CC 3 $4,000 $8,000
CC 4 $4,500 $9,000
CC 5/6 $6,000 $12,000

Security Deposit: The security deposit will be applied to any outstanding charges including but not limited to lost or damaged items, late returns, excessively unclean boats, or any damages. Deposit must be placed on the Captain’s credit card. CASH OR PERSONAL CHEQUES ARE NOT ACCEPTED.

Is a deposit required when booking?2022-03-30T16:37:14+00:00

Yes. All you require is a deposit of $500 (Cruiser and CruiseCraft 1, 2, 3 and 4; Genesis 60, 70 & 75); the CruiseCraft 5 and 6; and the Legacy 94 require a deposit of $1500 to confirm your reservation. Your deposit will be applied to your charter fee and is required 10 days after making your reservation. Your deposit can be paid over the phone by approved credit card or you may mail a money order.

How far in advance should I book?2019-05-04T14:21:13+00:00

We recommend you reserve your houseboat 6 months to a year in advance, but we can usually accommodate most requests, as long as you have some flexibility in dates and houseboat types. It’s also always worthwhile calling us even on short notice (1-800-663-4026), as we occasionally get cancellations. If you are requiring very specific dates for your vacation, we highly recommend that you book 12 months in advance. Check out our online booking for to view immediate availability.

What will a houseboat vacation cost?2019-05-04T14:13:00+00:00

Houseboat vacations with Twin Anchors are based on the size of the boat, features, the number of people it can accommodate, the season you choose to vacation in and how many nights you would like to spend on Shuswap Lake. Choose the houseboat type that fits your needs and view the rates.

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Link to apply:

twinanchors.bamboohr.com/jobs/view.php?id=24&source=aWQ9MTU%3D

Who we are...

Shuswap Lake Vacation Inc. DBA Twin Anchors Houseboats Vacations is the largest houseboat company in Canada, with the largest boats in Canada. We are the premier houseboat destination on Shuswap Lake. With 1100 km of shoreline to explore onboard our luxurious Twin Anchor houseboats. Our guests have the ability to adventure and see the many highlights of the lake or relax on their houseboat. We are located at the largest marina on Shuswap lake surrounded by mountain scenery. It is the perfect location for after work adventures and to work in beautiful Sicamous, BC. Our company goal is to supply excellent service, support and an amazing guest experience so they can create lasting memories on their Twin Anchors Houseboat Vacation. We are always looking for people to provide excellent service and create a fun positive atmosphere for other employees and our guests!

We have many openings available if the below job description doesn't fit, make sure to check out some of our other job ads to find a better fit. We appreciate all applicants.

Job Description

Job Title:

Dock Staff/Orientator – Twin Anchors Houseboats

Job Function:

Ensures that all houseboats and related rental equipment are prepared and ready in accordance with the procedures of the Quality System. Completes customer orientations as required prior to departure of vessels.

Duties and Responsibilities:

Provides orientations for houseboats or pleasure craft as required (may include group orientations)
Completes duties, not limited to, pressure washing, septic pump out, BBQ servicing, hot tub cleaning, fueling and mooring of vessels, minor maintenance
Initial inspection of returning vessels
Maneuver houseboats in and out of marinas including parking and tying up.
Removal of debris and garbage from boats
Monitor VHF radio as scheduled
Bring in houseboats and operate pickup boat when required
Perform all functions of customer service
Performs other duties or support to coworkers as the pressures dictate within the Twin Anchor’s environment.

Required Skills and Knowledge:

Strong communication skills
Experience with maneuvering houseboats
Ability to be on your feet for the majority of the shift
Pleasure Craft Operator’s certification
Customer Service training or related experience
Knowledge of Twin Anchor’s Houseboats or similar company

Preferred Knowledge or Experience:

Tourism Industry or related experience
Boat operation experience

*Must currently be legally able to work in Canada*

To apply:

twinanchors.bamboohr.com/jobs/view.php?id=24&source=aWQ9MTU%3D

Please fill out all required fields and attach your RESUME and COVER LETTER during the application. After review applicants will be contacted for the next stages in the interview process.
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Twin Anchors Houseboat Vacations is holding virtual career fair for this upcoming season!
Click on the link to see all openings and to apply:

twinanchors.bamboohr.com/jobs/

Also there is a General Application if you are unsure what portion best fits your skills and experience.

Fill in all required fields and attach your resume/cover letter and be contacted for a virtual interview!

Don’t miss your opportunity to work on the beautiful Shuswap lake!🏔

Also check out our job postings by clicking on our facebook page or our website twinanchors.com/employment/.

We are looking forward to hear from all applicants!👍
... See MoreSee Less

Link to apply:

twinanchors.bamboohr.com/jobs/view.php?id=25&source=aWQ9MTU%3D

General Application

Who we are…

Shuswap Lake Vacation Inc. DBA Twin Anchors Houseboats Vacations is the largest houseboat company in Canada, with the largest boats in Canada. We are the premier houseboat destination on Shuswap Lake. With 1100 km of shoreline to explore onboard our luxurious Twin Anchor houseboats. Our guests have the ability to adventure and see the many highlights of the lake or relax on their houseboat. We are located at the largest marina on Shuswap lake surrounded by mountain scenery. It is the perfect location for after work adventures and to work in beautiful Sicamous, BC. Our company goal is to supply excellent service, support and an amazing guest experience so they can create lasting memories on their Twin Anchors Houseboat Vacation. We are always looking for people to provide excellent service and create a fun positive atmosphere for other employees and our guests!

Who are looking for…

Motivated individuals who are looking for a working experience where you interact with employees and guests daily during your shift. Creating a fun positive atmosphere for all our guests by providing excellent service. We are looking for people who want to gain experience, skills, well at work, and want to enjoy a BC (Sicamous) lifestyle outside of work. Where there are many opportunities, activities, adventures, amenities, and things to do locally and in close proximity to your workplace. Whether you are an experienced worker, new to the workforce, students, or wanting a change we have many employment opportunities available.

We are currently hiring for:

Housekeeping
Mechanics
Maintenance
Reservation Clerks
Dock
Porters
Host/Hostess
Shuttle Bus Drivers

Old Town Bay Opportunities

Old Town Bay Cooks
Old Town Bay Servers
Customer Service Attendants

If you want too:

Enjoy meeting and interacting with diverse people from all over the world
Have the skills and abilities to provide legendary customer service
Want to work with good friends in a strong, team-orientated and supportive environment
Enjoy working hard but having fun while you do it
Want to work at an amazing lakefront location
Want to re-enter the workforce;
Upgrade your skills; and
Gain experience in a new occupation
Please reach out if you have any questions or want to apply today!

*Must currently be legally able to work in Canada*

To apply:

twinanchors.bamboohr.com/jobs/view.php?id=25&source=aWQ9MTU%3D

To APPLY attach your COVER LETTER, RESUME and FILL out required fields
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We are currently hiring Housekeeping Personal. Starting wage $20/hr for full-time.

Link to apply:

twinanchors.bamboohr.com/jobs/view.php?id=41&source=aWQ9MTU%3D

Who we are...

Shuswap Lake Vacation Inc. DBA Twin Anchors Houseboats Vacations is the largest houseboat company in Canada, with the largest boats in Canada. We are the premier houseboat destination on Shuswap Lake. With 1100 km of shoreline to explore onboard our luxurious Twin Anchor houseboats. Our guests have the ability to adventure and see the many highlights of the lake or relax on their houseboat. We are located at the largest marina on Shuswap lake surrounded by mountain scenery. It is the perfect location for after work adventures and to work in beautiful Sicamous, BC. Our company goal is to supply excellent service, support and an amazing guest experience so they can create lasting memories on their Twin Anchors Houseboat Vacation. We are always looking for people to provide excellent service and create a fun positive atmosphere for other employees and our guests!

We have many openings available if the below job description doesn't fit, make sure to check out some of our other job ads to find a better fit. We appreciate all applicants.

Job Description

Job Title:

Housekeeping Personnel – Twin Anchors Houseboats

Job Function:

Clean houseboats in accordance with the procedures of the Quality System and meet time commitments to ensure houseboats leave dock on-time.

Duties and Responsibilities:

Follows checklists to ensure completion of scheduled tasks within the allotted time frame.
Reports damages to the maintenance department
Replaces missing inventory onboard houseboats
Notifies supervisor of missing or low stock inventory
Performs functions of customer services as required
Performs other duties or support to co-workers as the pressures dictate within the Twin Anchors environment

Required Skills and Knowledge:

Accommodation cleaning experience or proven ability to learn
Experience working in a team environment

Preferred Knowledge/Experience:

Hospitality/Tourism or related experience
ISO training or knowledge
High school graduate
Ability to deal with customers and staff in a professional, pleasant and friendly manner

*Must currently be legally able to work in Canada*

To apply:

twinanchors.bamboohr.com/jobs/view.php?id=41&source=aWQ9MTU%3D

Please fill out all required fields and attach your RESUME and COVER LETTER during the application. After review applicants will be contacted for the next stages in the interview process.
... See MoreSee Less

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