HOUSEBOATING FAQs

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HOUSEBOATING FAQs2019-05-04T14:35:48+00:00

HOUSEBOATING FAQs

What is your cancellation and refund policy for COVID-19?2020-11-30T21:06:38+00:00

Guests who choose to book a vacation trip during a known pandemic, will not be refunded unless the reservation holder has a positive COVID-19 Test with in 14 days of their vacation and have purchased the Medical Cancellation Policy.

How long does it take to check-in?2019-05-04T14:33:25+00:00

The whole check-in process can take up to 4-5 hours. This includes office paperwork, then once the boat is ready and assigned to you, Orientation and loading your belongings.

Do the houseboats come with bedding?2019-05-04T14:32:46+00:00

No, please bring your bedding and towels from home.

Can I bring my own stereo and speaker system?2019-05-04T14:32:03+00:00

No, each boat has a stereo system on board. Please bring an aux cord with you to connect any iPods or phones to the stereo.

Are there fees to stay in Marine Parks?2020-01-21T20:48:02+00:00

The provincial government does charge for park usage.  The following fees are applied per houseboat model:

  • Cruiser: $75
  • CC1, CC2, CC4:  $150
  • CC3, CC5, CC6: $200
  • Genesis 60 & Genesis 75: $200
Do cell phones work on the lake?2019-05-04T14:30:26+00:00

Some work quite well, others not very well at all or only at specific locations. You should still give family and friends our office number (250) 836-2450), as this will be your best way of ensuring their messages reach you. If necessary we will advise you where the nearest telephone is to you so you can speak to the caller in person.

Can people contact us on the houseboat?2019-05-04T14:29:50+00:00

Yes, just make sure your family has our office phone number (250) 836-2450, and we will relay any messages to you via your V.H.F. radio. However, you must be monitoring your radio to receive the message. We require all guests fill out a Boat Manifest prior to leaving dock. This manifest ensures that we know which boat every guest is on in the event of a family emergency.

What happens in a medical emergency?2019-08-21T15:58:24+00:00

In the event of a medical emergency, call 911.  There is a rescue boat on the lake, they will come get you.  If you can’t reach 911 by your cell, call us via radio. Cell phones do not work on all areas of the lake.

Can friends join us during our trip?2019-08-21T15:59:17+00:00

Friends can join you in the middle of your trip.  You will need to call a water taxi.  We suggest using Sea Dog Boat Rentals as they leave from our dock.  Their number is 250-836-4567.  Or the houseboat can return to Old Town Marina to pick up guests.

Where do we stay at night?2019-05-04T14:27:30+00:00

Before dark you must “beach” your houseboat – houseboats cannot be safely secured in the middle of the lake as it is too deep – and we don’t provide anchors! You will be instructed on how to do this during your Captain’s Orientation. There are over 30 marine parks to choose from on the Shuswap Lake system.

How fast do houseboats travel?2019-05-04T14:26:37+00:00

Your houseboat will travel up to 6 knots or 7 miles an hour. We do recommend a specific travel speed to allow you to achieve the best fuel consumption. For example the average cruising time from Sicamous to Cinnemousun Narrows is 3 hours.

Are there age restrictions?2019-05-04T14:25:57+00:00

The ‘Captain’ of the houseboat must hold a valid driver’s licence and be at least 19 years old.

Can we bring pets with us?2019-08-21T15:59:56+00:00

We are dog and cat friendly.  There is a fee of $50 for a small pet and $75 for a large pet.  Both are subject to tax.  These fees are a 1 time fee for the duration of your trip.

What is the return time?2019-05-04T14:25:02+00:00

Return times are on an assigned basis between 8AM and 10AM on your final day.

What is the Captain’s Orientation?2019-05-04T14:24:25+00:00

The Captain’s Orientation covers all the operating systems of the houseboat. We also include a video onboard that you may review at any time, along with an Operating Manual specific to the boat you have chartered.

Who can drive the houseboat?2019-05-04T14:23:18+00:00

Anyone over the age of 19 can drive the houseboat provided that they have completed the Captain’s Orientation and hold a valid driver’s license.

What are my payment options?2019-05-04T14:22:13+00:00

OPTION A: Pay the balance (less deposit) 120 days prior to departure.

OPTION B: Pay the balance (less deposit) in 4 equal monthly installments starting 120 days prior to departure. (120 days / 90 days / 60 days / 30 days) for an additional 5% administration fee.

We accept VISA, MASTERCARD, AMERICAN EXPRESS, INTERAC or CASH! For more detailed information, please view our Policies page.

What are the extra costs?2020-02-19T22:29:08+00:00

Your costs are minimal. You pay for the gas you use during your vacation, marine park fees, septic pump out and daily insurance during your trip. Your gas costs will vary depending on upon how far you travel, generator usage, as well as use of the remote fueling station. Septic pump-out fee is $30. Marine park fees are charged per boat type.
Damage Deposit: Payment of $28/day will reduce the amount of security deposit required. If the payment is not made, we require the applicable damage deposit to be placed on a credit card as indicated:

Security Deposit w/buydown w/o buydown
Cruiser $2,500 $5,000
CC 1/2 $2,500 $5,000
CC 3 $4,000 $8,000
CC 4 $4,500 $9,000
CC 5/6 $6,000 $12,000

Security Deposit: The security deposit will be applied to any outstanding charges including but not limited to lost or damaged items, late returns, excessively unclean boats, or any damages. Deposit must be placed on the Captain’s credit card. CASH OR PERSONAL CHEQUES ARE NOT ACCEPTED.

Is a deposit required when booking?2019-05-04T14:20:58+00:00

Yes. All you require is a deposit of $500 (Cruiser and CruiseCraft 1, 2, 3 and 4); the CruiseCraft 5 and 6 require a deposit of $1500 to confirm your reservation. Your deposit will be applied to your charter fee and is required 10 days after making your reservation. Your deposit can be paid over the phone by approved credit card or you may mail a money order.

How far in advance should I book?2019-05-04T14:21:13+00:00

We recommend you reserve your houseboat 6 months to a year in advance, but we can usually accommodate most requests, as long as you have some flexibility in dates and houseboat types. It’s also always worthwhile calling us even on short notice (1-800-663-4026), as we occasionally get cancellations. If you are requiring very specific dates for your vacation, we highly recommend that you book 12 months in advance. Check out our online booking for to view immediate availability.

What will a houseboat vacation cost?2019-05-04T14:13:00+00:00

Houseboat vacations with Twin Anchors are based on the size of the boat, features, the number of people it can accommodate, the season you choose to vacation in and how many nights you would like to spend on Shuswap Lake. Choose the houseboat type that fits your needs and view the rates.

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A Vacation of FUN and VIEWS is a CLICK away!👍

Find your ADVENTURE at twinanchors.com
... See MoreSee Less

A Vacation of FUN and VIEWS is a CLICK away!👍

Find your ADVENTURE at twinanchors.com

Comment on Facebook

Best vacation ever

Loved being on a house boat time to do it again!

NEW for the 2021 Sailing Season... TWO LEGACY 94 BOATS...

These are the LARGEST BOATS ON THE SHUSWAP LAKE!

-5 Night Sailings only (Sat-Thurs and Mon-Sat)
-Sleeps 28 people
-94 feet long X 24 feet wide
-5600 SQ feet across 3 decks
-4 bathrooms
-Large Hot tub
-LARGEST slide on the lake
-Boardroom

These Boats are CALL IN or EMAIL BOOKINGS ONLY

CALL: 250-836-2450 or Toll Free 1-800-663-4026
Or EMAIL: houseboats@twinanchors.com

Also, check out our WEBSITE: twinanchors.com for more details
and for other TWINANCHORS houseboats available this sailing
season!

More MASSIVE announcements soon...
... See MoreSee Less

NEW for the 2021 Sailing Season... TWO LEGACY 94 BOATS...

These are the LARGEST BOATS ON THE SHUSWAP LAKE!

-5 Night Sailings only (Sat-Thurs and Mon-Sat)
-Sleeps 28 people
-94 feet long X 24 feet wide
-5600 SQ feet across 3 decks
-4 bathrooms
-Large Hot tub
-LARGEST slide on the lake
-Boardroom

These Boats are CALL IN or EMAIL BOOKINGS ONLY

CALL: 250-836-2450 or Toll Free 1-800-663-4026
Or EMAIL: houseboats@twinanchors.com

Also, check out our WEBSITE: twinanchors.com for more details
and for other TWINANCHORS houseboats available this sailing
season!

More MASSIVE announcements soon...

Comment on Facebook

Sam Maier

Kate Thorne

Eva Brest

Ricky Anderson this one is for you 😊

Angeline Boisvert-Kaupp

Riley Marler

Kirsten Emley ????😊

Kevin Preston Rob Coleman found this year’s campground 🙋🏼‍♀️

Danielle Mease Jessica Cooper

View more comments

Shuswap Winter 2020/2021...

Although we don't get to see all of our guests throughout the winter, we are still busy on the dock and through the shop getting boats prepared for the upcoming season. With constant turn arounds from the start of May through October, our off-season gives us the well-needed break to complete all renovations and repairs to freshen up the fleet! 😎

Lots of the boats stay in the water during the off-season, however much of our renovation work is completed just up Old Town Road in the shop where boats from our fleet get their makeovers before you get to see them next.

Comment and let us know what you want to see! Beaches, boat features, the lake, or the mountains and we will share it with you!

This winter we have enjoyed lots of clear sunny days... but the water isn't as inviting as it will be by July and August 😉
... See MoreSee Less

Shuswap Winter 2020/2021...

Although we dont get to see all of our guests throughout the winter, we are still busy on the dock and through the shop getting boats prepared for the upcoming season. With constant turn arounds from the start of May through October, our off-season gives us the well-needed break to complete all renovations and repairs to freshen up the fleet! 😎 

Lots of the boats stay in the water during the off-season, however much of our renovation work is completed just up Old Town Road in the shop where boats from our fleet get their makeovers before you get to see them next. 

Comment and let us know what you want to see! Beaches, boat features, the lake, or the mountains and we will share it with you!

This winter we have enjoyed lots of clear sunny days... but the water isnt as inviting as it will be by July and August 😉

Comment on Facebook

I want to see some more cruise craft 5 features 😍

Would be cool to see the process of getting the boats out of the water and into the shop. Then what happens in the shop. 🤷🏼‍♀️

More smaller boats for couples or small families 👍

If these are the views and sunsets we get in the winter! JUST IMAGINE THE SUMMER!🌅

Come sailing this summer with Twin Anchors Houseboats! We are taking bookings now! You can either call in to the office or BOOK ONLINE🤙
... See MoreSee Less

If these are the views and sunsets we get in the winter! JUST IMAGINE THE SUMMER!🌅

Come sailing this summer with Twin Anchors Houseboats! We are taking bookings now! You can either call in to the office or BOOK ONLINE🤙

Comment on Facebook

Dawn Gailey let’s get it ! Time to goooo and be free! Terrence Herman Jane Moberly Janvier Nathan

So beautiful

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