POLICIES

The vacation year at Twin Anchors is broken up into three seasons –  Low, Mid and Peak. All are colour coded on our calendars. Once you’ve decided when you’d like to depart, book early to avoid disappointment. Remember, we will hold a houseboat for up to 10 days without obligation.

CANCELLATION & REFUND POLICY

Reservations for Houseboat Vacations made after March 19, 2020 will not be considered extenuating circumstances related to COVID-19, except where the reservation holder is currently sick with COVID-19 at time of sail. Confirmation of COVID-19 diagnosis required.

Extenuating circumstances are intended to protect guests from unforeseen challenges that arise after booking. After the Declaration of COVID-19 as a global pandemic by the World Health Organization, it is no longer an extenuating circumstance because COVID-19, and its consequences, are no longer unforeseen or unexpected.

Twin Anchors Houseboats will not refund charters due to: transportation disruptions and cancellations; travel advisories and restrictions; health advisories and quarantines; changes to applicable laws; and other government mandates (foreign or domestic) – such as evacuation orders, border closures, prohibitions on short-term rentals, and shelter in place requirements.

Please review our cancellation policy in full. If you would like to inquire about our medical cancellation policy, please call the office 1-800-663-4026.

MEDICAL CANCELLATION POLICY

Funds returned are limited to the base charter fee plus applicable taxes and will only be refunded if the
following conditions have been met:

• A) An emergency medical condition for the Reservation holder and/or an immediate family
  member (child, sibling, parent and/or spouse) proof of medical condition or emergency
  must be provided in the form of a Doctor’s note.
• B) All payments have cleared the accounts and proof of payment has been submitted.
• C)This original document must be returned back to Twin Anchors Houseboats.
  This coverage will include all days up to the departure date of the reservation and does not include cancellation for any reason, after the trip has commenced.

This policy will cover the medical concerns related to the reservation holder only and does not cover any cancellations due to others that may or may not plan on going out on the houseboat trip.

The cost of this policy is 5% of your base charter rate and must be purchased and paid in full with your initial deposit or if full payment is made at least 120 days prior to charter date.

Twin Anchors and/or Shuswap Lakes Vacations has the right to waive this policy and return all funds if circumstances dictate.

If you would like to inquire more about our medical cancellation policy, please call the office 1-800-663-4026.

AGE RESTRICTIONS

The person making the reservation and the two captains must be at
least 19 years of age with valid drivers’ licences.

DEPOSIT

Your deposit of $500 ($1500 for CruiseCraft 5, CruiseCraft 6 and Legacy 94) is required to confirm your reservation. The deposit is applied to the charter fee. Please see CHANGE/CANCELLATION PARAGRAPH for additional details. Deposits can be paid by credit card or by mailing a money order.

CHARTER PAYMENT

OPTION A: The full balance of your charter is due 120 days prior to departure date.

OPTION B: The balance (less deposit) can be paid in 4 equal monthly installments starting
120 days prior to departure for an additional 5% administration fee.
(120 days/ 90 days/ 60 days/ 30 days).

CHANGE / CANCELLATION

A $100 fee will be charged if you change your reservation 1–6 days after booking.

Your deposit of $500 ($1500 for CruiseCraft 5 & 6 and Legacy 94) will be retained by Twin Anchors if you cancel or change a reservation 6 days after booking or 119 days before departure.

Full charter fee (PAYMENT OPTIONS A & B) will be retained by Twin Anchors if you cancel your reservation less than 120 days prior to departure.

• We offer a policy (additional cost) which will ensure you get a full refund in case of accident, and/or medical reasons. For further details please call our office at 1-800-663-4026.

INSURANCE BUY-DOWN

Payment of $28/day will reduce the amount of damage deposit required. If the payment is not made, we require the applicable damage deposit to be placed on a credit card as indicated below:

SECURITY DEPOSIT

See above chart for applicable security deposit. This deposit will be  applied to any outstanding charges including lost or damaged items, late returns, excessively unclean boats, or damage resulting from negligent operation or activity on the houseboat. Deposit must be placed on the Captain’s credit card.

PETS

$50 for a dog below the knee; $75 for a dog above the knee. Cats don’t usually enjoy the boats so we recommend to not bring them. Any other questions – please call us 1.800.663.4026.

COMPLIMENTARY SERVICES

Propane, porter service, and boat launch are included in the charter fee.

ADDITIONAL EXPENSES

Fuel and septic pump-out, along with Provincial Marine Park fee levy are the only additional expenses. Park fee levy will be added at time of booking. Park fee levies are dependent on size of houseboat. Fuel and septic pump-out are paid at the end of the charter.

CONTACT

Twin Anchors Houseboats is located at…

Old Town Bay Marina
200 Old Town Road West, Sicamous, BC
PO Box 318, Sicamous, BC, V0E 2V0
Tel: 1-800-663-4026
Fax: (250) 836-4824
Email:[email protected]